Customer Support Agreements

Let us help you lower your costs and increase your production

Every piece of Cat® equipment is designed and built to provide maximum productivity and operating economy throughout its working life. At Patten Cat we help you maintain that built-in value through a Customer Support Agreement (CSA).

Customer Support Agreements are for everyone

Customer Support Agreements are not just for large machines. The need to work efficiently and lower operating costs is the same regardless of a machine’s size, age, or its application. That's why CSAs are available for existing fleets and used equipment. Even certified or dealer rebuild machines can be covered.

How can a CSA help you?

Think about your current preventive maintenance practices and service needs, and consider who is best qualified to provide these services. Chances are, Patten can provide service in a more timely, efficient and cost-effective manner. You save money, improve availability, and have more time to concentrate on other important aspects of your business.

Ask yourself these questions:

  1. Is your machine always available when you need it?
    Effective equipment management is critical for maximum machine productivity at minimum cost. If you don’t have the resources to make machine management a priority, consider using the experts at Patten.
  2. Do you have a preventive maintenance program?
    Have you studied the recommendations in your Owner's Manual? Do you perform maintenance at all recommended intervals? Do you perform all of the recommended services? A "no" answer to any of these questions probably means preventive maintenance is not getting priority attention. A CSA can ensure that all maintenance recommendations are followed.
  3. Do you have a predictive maintenance program?
    Knowing in advance that service will be needed allows you to schedule downtime and save money with before-failure repairs. Component repairs and/or overhauls can be accurately predicted and downtime can be scheduled at the most convenient times and at the lowest possible costs.
  4. Are 20% or more of your repairs after-failure repairs?
    Before-failure repairs often cost less than half of after-failure repairs. A CSA can maximize service life and minimize costs by scheduling repairs before a major failure occurs.
  5. What are your per-machine ownership and operating costs?
    Once you have calculated these costs you can make informed decisions about equipment replacement options. Considering the labor burden as well as your other overhead costs, a CSA may provide you with a lower operating cost, improved maintenance schedule, and in return, a higher resale value.
  6. What percentage of your resources are spent on the following?
    • Finding and training mechanics
    • Repair tools, equipment and diagnostic tooling
    • Environmental disposal fees
    • Employee benefits
    • Parts inventories
    • Shop building upkeep, taxes, insurance, utilities
    • Service and lube trucks

All of these factors impact your bottom line. A CSA can minimize these and other costs by placing a variety of service duties into the expert hands of dealer technicians.

What are you waiting for? Team up with Patten Cat and a CSA today!

A Customer Support Agreement is a partnership that helps your business grow by leveraging the equipment management expertise of Caterpillar. No matter which option you choose, Patten will provide careful planning and ongoing attention that will help you meet your business objectives.

Click here to team up with Patten and a Customer Support Agreement